Frequently Asked Questions
Account
How do I create an account?
How do I create an account?
You are about to be part of the Maria Galland Paris community, welcome ! To finalise your membership, please go to the Account section - available at the top right of the site - then click on Create an account. Simply fill in all the mandatory information, click on "I have read terms and conditions" and finalize your account creation by clicking on the "Create account" button. Congratulations, your account is created !
How can I modify my personal informations?
How can I modify my personal informations?
In order to modify all your personnal information you have to log in into your account first. Then, you can have access to your profile, adress book and password sections where you can edit each information.
I forgot my password, what can I do?
I forgot my password, what can I do?
You can request a new password by clicking on "Forgot password?"in the registration area of the website. Once this step is completed, enter the e-mail address associated with your account and click on the "Validate" button. You will receive an email with a link (please have a look at your spam / spam folder). Click on it to create a new password and access your account again. Then, you will receive a confirmation email of your password modification has been taken in account. At anytime, you can access to you personnal account and manage your personal datas.
Help
How can I contact customer service?
How can I contact customer service?
Our office is open from Monday to Thursday, 8.30 am - 5 pm CET and Fridays, 8.30 am - 4 pm CET.
Please visit the contact us page (link on the footer)
Where can I find my order number?
Where can I find my order number?
Your order number is available in your account, orders section. You can also find the order number in the confirmation email you received after your purchase.
Do I have to register on mariagalland.com to place an order?
Do I have to register on mariagalland.com to place an order?
No, you can still place orders without registering by clicking on the "Order as a guest" button. By registering at the Maria Galland Shop, you can access your address list, view your previous orders and place orders quickly and securely without having to re-enter your personal information.
How do I use my promo code?
How do I use my promo code?
You have a valid promo code: To use it, you just have to indicate it in the code section of your cart and click on OK. The promotional code will be automatically deducted from the total price of your order. You can delete it by clicking on the cross dedicated to the promo code section in your cart.
How to use my institute code?
How to use my institute code?
Your code was given to you by your favorite beautician. You can enter it by adding the code in the field provided in the checkout. This code will connect you with your favorite beautician and reward her for her work.
Can I use more than one coupon code?
Can I use more than one coupon code?
Your promo code allows you to benefit from a special discount. Unfortunately, you cannot combine two or more promo codes on the same order. Stay informed of all the advantages you can benefit from by subscribing to our newsletter at the bottom of each page of the site.
How do I return an item?
How do I return an item?
We are sorry that your purchase did not meet your expectations. If you wish to return your order, please send it back to us undamaged, in its original condition, in its packaging, with its accessories and instructions. It must not have been used.
Other
When will I be charged?
When will I be charged?
The payment has been authorized by your card. You will receive an order confirmation email immediately after your order has been charged. If the payment has not been authorized by your card, you will not be charged.
What can I do if my payment failed?
What can I do if my payment failed?
If your payment was declined, you can try to place your order again. You can also try another payment method. You will not be charged until the payment is accepted.
How do I get a refund?
How do I get a refund?
If you have changed your mind after ordering a Maria Galland product and would like a refund, please follow our return policy. After receiving your products in new, unopened condition, you will be credited with the amount of your order without shipping costs. You will return your product undamaged, in its original condition, in its packaging, with its accessories and instructions. It must not have been used.
Is the payment secure?
Is the payment secure?
Placing an order on the Maria Galland Paris online store is 100% safe. We partner with one of the best systems, Adyen, to ensure a private and secure payment method.
You did not find an answer to your question?
Let us know your needs by filling out our Contact Form. We will respond as soon as possible.
